Every install backed by a written warranty.
Two years of workmanship coverage on every system we install, plus full manufacturer warranty management on all equipment. If something we installed stops working, we fix it — no runaround, no fine print, no per-visit fees for covered issues.
Clear coverage. No fine print.
Most warranty complaints come from customers who didn't realize what was actually covered. So here's exactly what is — and isn't — included in every SecureVista warranty.
How long each component is covered.
Different parts of your system carry different warranty periods — ours, the manufacturer's, or both. Here's a clear breakdown.
Our labor and installation quality on every residential and standard commercial project. Covers any defect caused by how we installed the system.
- Installation labor & workmanship
- Cable & connector failures
- Mounting hardware failures
- Configuration errors
- Labor to swap failed equipment
- Transferable to new owner
The manufacturer's own warranty on cameras, NVRs, access control panels, and intercoms. We manage all claims on your behalf.
- Cameras: 3–5 years (brand dependent)
- NVRs & recorders: 3 years
- Access controllers: 2–3 years
- Intercoms: 2–3 years
- Hard drives: 3 years (Seagate WD)
- All claims filed by us on your behalf
Our extended coverage for commercial enterprise and multi-site deployments, available with the Enterprise maintenance plan.
- 3-year workmanship on enterprise
- Extended 5-year option available
- Spare parts held on-site
- Priority equipment swap
- Quarterly system health reviews
- Dedicated account manager
All warranties active
Workmanship + equipment
workmanship coverage
continues (brand dependent)
Four steps from call to resolution.
Most warranty issues are resolved in a single phone call. Here's exactly how the process works if something goes wrong with your system.
Call or Email Us
Contact our support line at (512) 577-5052 or email [email protected]. Describe what's not working — we'll pull your install records instantly.
Remote Diagnosis
Our technician will attempt to resolve the issue remotely first — most configuration problems are fixed over the phone or via remote login in under 30 minutes.
On-Site Repair
If a physical repair is needed, we schedule a technician within 48 hours (or same day for plan customers). Covered repairs carry no labor charges.
Verification & Report
After the repair, we re-test the full system, provide a written report of what was fixed, and confirm the work is complete in our records.
Standard warranty vs. maintenance plan coverage.
Every install includes our standard warranty. Adding a maintenance plan layers on priority scheduling, preventive service, and additional labor coverage.
| Feature | Standard Warranty | With Maintenance Plan |
|---|---|---|
| Workmanship coverage | 2 years | 2 years |
| Manufacturer equipment warranty | Included | Included |
| Labor to swap failed equipment | Included | Included |
| Remote diagnosis & support | Lifetime free | Lifetime free |
| Response time for on-site repair | 48 hours | 4–48 hours (tier dependent) |
| Annual preventive inspection | — | Included |
| Firmware & security updates | — | Included |
| Storage health monitoring | — | Included |
| Lens & housing cleaning | — | Annual |
| Priority scheduling | — | Plan customers first |
| Extended equipment warranty mgmt | — | Included |
| Transferable on property sale | Included | Included |
What voids your warranty.
We don't hide this in the fine print. Here are the specific situations where warranty coverage doesn't apply — so you know exactly what to avoid to keep your system protected.
How to reach warranty support.
Three ways to get help. All route to the same Austin-based team, and all include lifetime free phone support.
Call Support
Talk to a real technician during business hours. Most warranty issues are resolved over the phone in under 30 minutes.
(512) 577-5052 →Email Support
For non-urgent questions or documentation requests. Include your warranty ID and we'll respond within 4 business hours.
[email protected] →Maintenance Plans
Enroll in a plan for priority scheduling, preventive service, and annual on-site inspections — layered on top of warranty coverage.
View plans →Questions we hear about coverage.
Have a question we haven't answered? Call us at (512) 577-5052 or visit our full FAQ page.
Your warranty start date is the date of installation. You can look it up anytime using our online warranty checker above, or call our support line with your address and we'll pull your records.
We also send reminder emails 90 days before your workmanship warranty expires, so you have time to decide whether to extend coverage with a maintenance plan.
Workmanship warranty covers our labor and installation quality — the way we mounted cameras, ran cables, configured your system. That's our coverage, lasting 2 years on standard installs (3 years on enterprise).
Equipment warranty is the manufacturer's coverage on the hardware itself — cameras, NVRs, access control panels, intercoms. That runs 1–5 years depending on brand, and we manage the entire claims process for you.
Both apply simultaneously. If a camera fails, the equipment warranty covers the replacement hardware and our workmanship warranty covers the labor to install it.
No. There are no per-visit fees, diagnostic fees, or dispatch charges for issues covered under warranty. If the problem is covered, the visit and labor are free.
The only exception is if we arrive on-site and discover the issue is not covered under warranty (physical damage, power surge, third-party modification, etc.). In that case, we'll explain the situation and quote you for the repair before doing any work.
Our workmanship warranty only applies to systems we installed. However, if you acquired a system secondhand or through a property purchase and want us to service it, we can do that on a standard service call basis — no workmanship warranty attached.
If you purchased the property from a SecureVista customer, the remaining warranty may have been transferred to you. Call us with the property address and we'll check our records.
Yes, if the drive fails within its manufacturer warranty period (typically 3 years for Seagate and WD drives we install). We handle the RMA with the drive manufacturer and install the replacement at no labor cost.
After the manufacturer warranty on the drive expires, hard drive replacement is a billable service call — though maintenance plan customers get priority scheduling and included labor.
Yes — our warranty is fully transferable to the new owner at no cost. Just call us with the new owner's name and contact information and we'll update our records.
This is actually a nice selling point: a professionally-installed security system with active warranty coverage transfers a real, tangible benefit to the buyer. We're happy to provide written documentation for your real estate agent if needed.
If a manufacturer we use ever discontinues operations or stops supporting a product line, we honor our workmanship warranty regardless — including sourcing compatible replacement hardware at our cost within the warranty period.
This is one of the reasons we work with multiple manufacturers (Hikvision, Dahua, Axis, Reolink, Ubiquiti) — so we always have replacement options even if a specific brand has issues.
We're one call away.
Call our Austin support line and talk to a real technician. Most warranty issues are diagnosed and resolved remotely in under 30 minutes — and if on-site work is needed, we schedule it within 48 hours.